About the role
•Execute operation process and achieve operation target •Responsible for the KPI achievement •Set up the team goal align with the operational target and execute the operation plan of the teams managing •Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work •Play as a role model in the team •Deep dive and identify issues in the management work and resolve in a timely manner •Communicate ,listen, influence, care people, set up trust and respects in the team •Sense of urgency •React, and resolve any issue and problem independently •Flexible in working hours and working day •Resolve serious complaint if necessary and enhance customer experience
Basic qualifications - Experience demonstrating leadership and people management in Customer Service or customer facing roles
Preferred qualifications - Speak, write, and read fluently in English
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