About the role
ABOUT ATLYS
Our mission is to enable every person on Earth to travel freely.
Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.
Atlys http://atlys.com/ is changing that.
We’re building an AI-first platform that removes friction and uncertainty from travel. To date, we’ve processed visas for 1M+ travellers across 127 countries. But we’re still early.
THE ROLE
As an Associate Program Manager, you will play a key role in managing and improving core processes within the Fulfilment team. Working closely with Customer Experience, Product, Engineering, and Partner teams, you will help solve operational challenges, streamline workflows, and drive process improvements to ensure seamless execution of our visa operations.
This role sits at the intersection of operations and technology, requiring strong problem-solving skills, data-driven thinking, and the ability to take ownership of projects from identifying challenges to implementing solutions. This is a 6-day, in-office role that requires a strong on-ground presence and a hands-on approach to operational execution.
THE JOB
- Manage and streamline operational workflows: Support in managing key processes and SOPs across visa processing operations to drive efficiency and consistency.
- Track operational performance: Monitor key metrics such as turnaround time (TAT), accuracy, and throughput, highlighting gaps and improvement opportunities.
- Drive process improvements: Identify process bottlenecks, analyse root causes, and work on implementing solutions to improve operational efficiency.
- Collaborate cross-functionally: Work with Product and Engineering teams to improve internal tools, streamline workflows, and identify automation opportunities.
- Build operational dashboards: Maintain dashboards, reports, and trackers to monitor performance and support data-driven decision-making.
- Manage day-to-day challenges: Support the resolution of operational escalations, track action items, and ensure timely closure of issues.
- Support team development: Assist with onboarding, training, and process documentation for new operations team members and external partners.
- Execute strategic initiatives: Work with the team on cross-functional projects and support expansion into new geographies, product lines, and visa categories.
THE IDEAL CANDIDATE
You’ll likely thrive in this role if you:
- Have 2-4 years of experience in program management, business operations, consulting, or a similar execution-focused role.
- Possess strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Demonstrate a high sense of ownership and the ability to take initiatives from planning through execution.
- Are comfortable working with multiple stakeholders and navigating cross-functional dependencies.
- Thrive in fast-paced environments, preferably within startups, logistics, operations, or central teams.
- Are proficient in Excel or Google Sheets; familiarity with Notion, SQL, or BI dashboards is a plus.
- Are hands-on, detail-oriented, and comfortable working closely with on-ground teams to solve operational challenges.
- Are proactive, organised, and capable of independently driving assigned projects
We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure.
WHAT YOU CAN EXPECT
Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work.
Here’s what you can expect:
- Competitive compensation and equity so you participate in the value you help create.
- Comprehensive health insurance covering you and your family, plus annual preventive health check-up on us.
- A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off.
- Lunch, high tea and dinner at the office, so the basics are taken care of while we build together.
- Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft.
- Relocation support to make moving closer to the team as seamless as possible.
- Great tools to do your best work, including high-spec equipment and software.
- An office designed for more than just work, with pickleball, table tennis, PlayStation, an arcade game room, an F1 simulator and even a full flight simulator.
Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you’ll probably thrive here. If it doesn’t, it’s better to know that upfront.
Come build the intelligence layer for global travel
Text as published by Atlys. We don't edit postings; apply and ask questions on the employer's site.