About the role
We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.
This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.
RESPONSIBILITIES
- Respond to customer questions and requests via email, chat, and other communication channels.
- Provide accurate information about products and services.
- Troubleshoot customer issues and help find appropriate solutions.
- Escalate complex issues to the relevant teams when needed.
- Maintain accurate records of customer interactions.
- Follow up on customer requests and ensure timely resolution.
- Work with internal teams to resolve customer issues.
- Identify recurring customer questions and provide feedback to improve processes.
- Maintain a professional and helpful customer experience.
REQUIREMENTS
- 0–2 years of experience in customer service, support, administration, or a related field.
- Strong communication and interpersonal skills.
- Customer-focused and patient approach.
- Good problem-solving and organizational skills.
- Ability to manage multiple requests and prioritize tasks.
- Comfortable working with computers and common business software.
- Ability to work independently in a remote environment.
- Good English communication skills.
NICE TO HAVE
- Previous experience in customer support or a customer-facing role.
- Familiarity with CRM or help desk tools.
- Experience with chat or ticketing systems.
- Experience working in SaaS, technology, or healthcare.
- Additional language skills are a plus.
COMPENSATION
$38,000 - $50,000 per year, depending on experience and qualifications.
Additional benefits and employment details will be discussed during the hiring process.
WHAT WE OFFER
- Fully remote work with flexible working hours.
- Supportive and collaborative team environment.
- Training and onboarding to help you succeed in the role.
- Opportunities for professional growth and development.
- Experience working with a growing technology company.
Location: Remote
Seniority Level: Junior
Salary Range: 38,000 - 50,000 USD (gross, annually)
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