About the role
ABOUT CONDUIT HEALTH
Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes.
THE ROLE
This is not a supporting role. You'll own the patient experience end-to-end — the ongoing telehealth relationship, the DME order journey, and every lifecycle touchpoint — with one job: keep patients engaged and drive LTV and retention.
A big part of that is AI. Our SMS and Voice AI systems increasingly are the patient experience, and you'll own their quality — deciding where AI runs the interaction, where it assists a human, and where a human takes over, then proving it works through disciplined evaluation.
You'll work across Patient Experience, Growth Marketing, and Clinical Operations with real autonomy and a high bar. We want someone who reaches for AI before reaching for headcount and is comfortable bridging business problems with technical solutions.
WHAT YOU'LL OWN
- Retention & LTV — own the metrics and the roadmap that move them.
- The end-to-end patient experience — ongoing telehealth, the DME order journey, and lifecycle comms, treated as one system, not a set of screens.
- AI-powered support — decide where AI handles patient interactions end-to-end, where it assists a human, and where a human stays in the loop.
- LLM evaluation & quality — define what “good” looks like for our SMS and Voice AI, build eval sets from real conversations, catch regressions before they ship, and monitor safety in production.
- Experiment velocity — a prioritized backlog of retention experiments and enhancements, shipped and learned from fast.
- Metrics — define what “working” means for both retention and AI quality, and prove it.
WHO YOU ARE
- 4+ years in product — with meaningful time owning retention, lifecycle, or growth in a D2C product.
- AI-native and technically fluent: you build, prototype, and debug with AI, can speak the language of engineers, and are comfortable reasoning through potential technical solutions and tradeoffs.
- You bring a strong technical foundation — whether through a degree in computer science or engineering, previous experience as a software engineer, or deep hands-on experience working with technical teams.
- You think in cohorts and behavioral data — and you know when the data is lying to you.
- You've evaluated or managed the quality of LLM/AI systems — rubrics, eval sets, regressions, safety — or you're hungry to own it.
- Comfortable with high ownership and minimal guardrails — you don't wait to be told what to prioritize.
- High-trust judgment — you care about clarity, trust, and safety in a healthcare context.
- Bonus: healthtech, fintech, or regulated industries; lifecycle marketing exposure.
THE DETAILS
- Competitive salary + meaningful equity
- Hybrid, Union Square NYC (3 days/week)
- Unlimited PTO + 9 company holidays
- Full benefits
Equal Opportunity
Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
Location: New York City | Type: Full time | Hybrid | Department: Product | Salary: $170K–$200K. We are willing to go above this range for exceptional candidates with specialized expertise whose background exceeds the requirements.
Text as published by Conduit Health. We don't edit postings; apply and ask questions on the employer's site.