About the role
SME Business Loans Telesales Officer
Responsibilities
- Make outbound calls to SME owners from databases and prospect lists to generate new loan applications
- Handle inbound leads and referral agent leads promptly and identify the client’s loan needs
- Pre-qualify clients against basic criteria (business type, location, monthly revenue, years in operation)
- Explain loan terms clearly and handle common objections
- Coordinate with Credit and Operations so applications move from submission to disbursement quickly
- Follow up with approved clients until signing and disbursement, including issuing PDCs or opening a checking account if needed
- Log every call, status and next step accurately in the CRM
- Meet daily and monthly targets for calls, qualified applications and disbursed amount
- Share client feedback and objections with the team to help improve scripts and the process Requirements
- At least 1 year of experience selling SME cash loans in a bank in the Philippines
- Proven track record of achieving sales targets
- Excellent spoken and written English and Tagalog
- Strong communication, negotiation, and relationship-building skills
- Ability to adapt quickly to change and perform well in a fast-paced environment
- Good understanding of SME lending, credit assessment basics, and KYC/AML requirements
- Self-motivated, results-driven, and able to work independently
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