About the role
As a POS Installer, you will be responsible for the physical installation, configuration, and validation of iOS-based POS systems in grocery store environments. This is a hands-on, customer-facing role focused on hardware setup, basic network connectivity, system testing, and ensuring stores are fully operational at go-live. You will work closely with our onboarding, support, and project management teams to deliver consistent, high-quality installations.
Key Responsibilities:
- Install and configure iOS-based POS hardware in grocery store environments.
- Set up and test iOS POS terminals, stands, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
- Mount hardware securely and ensure clean, professional cable management
- Verify network connectivity (LAN/WiFi), device communication, and peripheral functionality
- Perform end-to-end testing of checkout workflows, including scanning, payments, receipts, and drawer operations
- Coordinate with internal onboarding and support teams to confirm readiness for go-live
- Train store staff on basic hardware usage and operational best practices
- Troubleshoot and resolve basic hardware, connectivity, or configuration issues during installation
- Document installation details, issues encountered, and store sign-off upon completion.
- Adhere to installation standards, safety guidelines, and customer experience expectations
- Travel to customer sites as required, including early mornings, evenings, or weekends as needed
Qualifications & Skills:
- Required: - 2+ years of experience installing POS systems, - IT equipment, or retail technology - Hands-on experience with iOS devices (iPads, iOS settings, device configuration) - Familiarity with grocery store environments and front-end checkout operations - Experience installing peripherals such as receipt printers, barcode scanners, cash drawers, and payment terminals - Basic networking knowledge (Ethernet, WiFi, IP addressing, connectivity testing) - Strong troubleshooting and problem-solving skills - Professional, customer-facing communication skills ○ Ability to lift and move equipment (up to ~50 lbs) - Willingness to travel extensively within assigned territory
- Preferred: - Experience installing POS systems specifically for grocery stores - Familiarity with payment devices and EMV requirements - Experience with cable routing, countertop drilling, or light mounting work - Ability to read and follow installation diagrams and runbooks - Prior experience working with installation partners or field services teams
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