About the role
Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally. We are seeking a highly dynamic facilitator to design learning content and over see in person trainings. The position is based in Cape Town, however national travel is required.
Key Responsibilities
- Design and Facilitate Learning Programmes - Develop and design engaging learning content. - Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence. - Conduct in person onboarding and ongoing training sessions. - Ensure optimal functionality and content relevance on digital learning platforms - Ensure all content is up to date and relevant. - Maintain and update the annual learning calendar.
- Event Facilitation - Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight. - Ensure smooth execution and learner engagement during events.
- Assessment and Feedback - Evaluate learner performance through assessments and observations. - Provide constructive feedback to support individual development.
- Evaluation and Continuous Improvement - Develop tools to assess the impact of learning initiatives. - Gather feedback from learners, managers, and customers to refine programmes. - Continuously adapt learning content to meet evolving business needs.
- Learning Logistics and Coordination - Liaise with suppliers to source and prepare learning materials. - Organize venues, catering, and other logistics for in-person sessions. - Coordinate with operations teams to manage learner attendance and logistics.
- On-the-Job Learning Support - Conduct store visits to observe and coach employees in real-time, aligning performance with company standards. - Offer actionable feedback to enhance customer engagement and sales effectiveness.
- Compliance and Administration - Support SETA submissions by maintaining accurate training records. - Assist with HR related projects and initiatives as needed.
Requirements
- Articulate (Storyline) experience is preferred
- 2–3 years’ experience in a retail or customer-facing environment. - Prior exposure to a training or facilitation role is advantageous. - Strong ability to design, deliver, and evaluate impactful learning programmes. - Excellent communication, facilitation, and interpersonal skills. - Creative and innovative mindset. - Willingness to travel locally as is required. - Passion for pet care and retail.
Text as published by Absolute Pets. We don't edit postings; apply and ask questions on the employer's site.