About the role
Work Location: Fort Worth, Texas
Job Type: Full-time
KEY RESPONSIBILITIES INCLUDE THE FOLLOWING:
- Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities. - Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery. - Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance. - Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance. - Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle. - Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis. - Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability. - Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing. - Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in business, operation management, supply chain, or related fields. - Experience working with project management practices and resources. - Must have a customer-focused attitude and excellent communication skills (oral and written). - Excellent at collaborating with cross-functional teams. - Good to have data analysis skills to make data-driven business modeling and decisions - Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools. - Fluent in Mandarin Chinese is required for communication with HQ teams.
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