About the role
Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours
About Us
At OurAssistants, we connect property management and service-based businesses with highly skilled virtual professionals. We specialize in supporting accounting, operations, and back-office roles for U.S.-based clients while fostering a collaborative and growth-driven remote environment. Learn more at ourassistants.com.
Job Summary:
The VA Coach is responsible for mentoring and supporting a team of Virtual Assistants (VAs), ensuring strong performance, process compliance, and professional growth. The ideal candidate has experience in coaching, training, or team support—preferably in a BPO or remote work environment—and excels at providing guidance, feedback, and accountability.
Key Responsibilities:
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Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance.
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Conduct regular performance reviews, coaching sessions, and provide actionable feedback.
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Develop and implement training programs, standard operating procedures (SOPs), and performance improvement plans.
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Monitor team KPIs and ensure targets and deadlines are consistently met.
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Serve as the primary point of contact for escalations, challenges, and performance-related issues.
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Foster a positive and collaborative remote work environment.
Requirements:
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Minimum of 1–2 years of experience in coaching, mentoring, training, or team support roles preferred.
- Demonstrated ability to guide, mentor, and support individuals in achieving performance and development goals.
- Strong communication, interpersonal, and problem-solving skills, with the ability to build rapport and provide constructive feedback.
- Ability to promote accountability, encourage productivity, and support the implementation of processes and best practices.
- Comfortable working during U.S. business hours and collaborating with remote teams across multiple time zones.
Preferred Skills:
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Familiarity with project management tools
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Experience in performance tracking and reporting
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Strong understanding of virtual team dynamics and remote work best practices
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