About the role
Who are we?
We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.
What is the role?
We are looking for a Senior Customer Care Engineer to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.
What you’ll be responsible:
- Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application, - Communicating requests which comes through customers to the relevant departments, - Providing the first point of contact for all client inquiries, support requests, and issue resolution, - Becoming an expert in all products and take advantage of opportunities for continuous learning, - Providing ideas, suggestions to promote process and quality improvements, - Provide application support for our products
We are looking for a passionate talent who has;
- University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering), - Min. 5 years of working experience - Customer-oriented with strong communication skills, - Ability to learn quickly and think creatively, - Ability to work effectively independently and within a team environment, - Strong analytical, problem solving and customer support skills required, - Basic database and SQL knowledge, - Basic HTML knowledge, - Good command of both written and spoken English, - Experience in the digital and marketing tech environment is preferable. - Willingness to works shift pattern essential and occasionally work weekends
Join our team!
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