About the role
The Mission You are the primary engine for awareness, adoption, and advocacy for tawk.to in Malaysia. This is a high-impact, 50/50 hybrid role: half of your time is spent finding and closing new opportunities (Sales), and the other half is spent ensuring our customers are successful, onboarded, and supported (Support).
Responsibilities:
Sales & Growth (40% supplied / 60% self-generated) Hunting: Proactively identify and reach out to local businesses (SMEs and Enterprises). Awareness to Advocacy: Manage the full lifecycle from outreach to signup and adoption. Documentation: Track all activities and leads within our internal tawk.to pipeline tool.
Customer Support & Onboarding (50%) Guided Growth: Act as the first point of contact for setup and feature adoption. The Bridge: Work with the engineering team to troubleshoot and provide local feedback.
Brand Ambassador (The 'Face' of tawk.to) Presence: Represent tawk.to at 3-4 local events/conferences per month. Market Insight: Collaborate with gtm and Marketing to tailor local messaging.
Training & Support: We Invest in You Deep-Dive Onboarding: Comprehensive training on the tawk.to platform and internal tools. Resource Library: Access to full marketing assets, sales collateral, and technical resources. Engineering Support: Direct access to engineers for complex queries and onboarding.
What We're Looking For Trilingual Mastery: Fluent in English, Mandarin, and Cantonese (Speaking, Reading, and Writing). The 'Boots on the Ground' Mindset: Enjoy being on the road for appointments and events. Technical Curiosity: Comfortable explaining software features. Mobility: Must have your own vehicle for local travel.
What We Offer:
Competitive salary with performance-based incentives. Opportunities for growth and advancement in a fast-paced environment. A collaborative and dynamic work environment that values innovation and transparency.
Text as published by tawk.to. We don't edit postings; apply and ask questions on the employer's site.