About the role
Roles and responsibilities
Contact Center
- Explain technical product features and answer potential and existing customer questions about Turaco products. - Understand and strive to meet or exceed Customer Operations metrics while providing excellent, consistent customer service. - Product Knowledge: Learn and understand all products and partnerships undertaken by Turaco. - Register new customers into our database and other data entry requests as needed. - Address customer inquiries regarding products and claims submission, amongst others on time. - Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.
Telesales
- Engage at least 100 customers daily on the phone to upsell or cross-sell turaco products while offering excellent customer service. - Follow up and close on initial sales contacts. - Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided. - Achieve agreed-upon sales targets within the stipulated schedule.
Claims Administration
● Initiate, investigate, and process claims reported by Customers.
● Effectively communicate with customers, medical service providers, and co-workers to
obtain all information needed to complete claims investigations.
● Obtain and review claim information, company policies, and insurance policy details to decide on the approval and/or settlement.
● Settle insurance claims by evaluating the facts of a customer's situation surrounding the
claim, the documentation provided, and determining whether the loss is covered
● Detect fraud and deploy mitigation techniques while safeguarding customer dignity.
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