About the role
About LINE MAN Wongnai
LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.
As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.
Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.
We are looking for a Supply Chain Executive (Cancel, Pick-up & Refund) to manage reverse logistics and hardware recovery operations. In this role, you will serve as the core coordinator ensuring smooth device retrieval, inspection tracking, and end-to-end deposit refund settlement. You will collaborate closely with 3PL partners, Warehouse, Customer Support (CS), and Finance/Accounting to safeguard asset recovery rates and maintain high merchant satisfaction.
What you'll Do
- Cancel & Reverse Logistics Operations
- - Monitor cancellation order statuses and validate request eligibility against merchant contracts and internal policies. - Partner with 3PL logistics providers to schedule and manage device pick-ups from merchants. - Align with CS and merchants regarding pick-up timelines, instructions, and inspection outcomes. - Track reverse logistics milestones end-to-end (in-transit, received at warehouse, and inspection status).
- Inspection & Deposit Refund Flow
- - Coordinate with warehouse teams to verify physical device condition and record damages or missing components. - Calculate applicable deductions from security deposits (damage fees, outstanding charges, or associated costs). - Manage the end-to-end refund workflow: verify merchant eligibility, calculate final refund amounts, and submit complete documentation to Accounting/Finance for payout. - Reconcile refund records between operational trackers and financial systems to ensure payout accuracy within agreed SLAs.
- Reporting & Process Improvement
- - Maintain accurate, real-time records in cancellation, pick-up, and refund trackers. - Prepare weekly and monthly reports covering cancellation volume, retrieval rate, turnaround time (TAT), and deposit deduction metrics. - Identify operational bottlenecks in 3PL performance or refund processing and propose actionable workflow improvements.
What you'll Need
- Bachelor's degree in Supply Chain, Logistics, Business Administration, Accounting, or a related field. - 1–3 years of experience in supply chain operations, reverse logistics, after-sales coordination, or operational support. - Strong cross-functional coordination skills — able to align seamlessly with 3PLs, merchants, CS, Warehouse, and Accounting. - High attention to detail and numerical accuracy, especially when reviewing equipment condition and calculating deposit deductions. - Proficiency in Google Sheets / Microsoft Excel; comfort using ticketing systems, asset trackers, or ERP/operational platforms. - Proactive problem-solver with a strong service mindset and structured case follow-through.
Nice to Have
- Prior experience collaborating with 3PL partners or managing reverse logistics / asset retrieval workflows. - Familiarity with Warehouse Management Systems (WMS), inventory software, or logistics tracking systems. - Practical understanding of security deposit deduction and refund flows within hardware, POS, subscription, or fintech business models.
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