About the role
Company
Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives.
Position Summary
The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.
Key Responsibilities • Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management. • Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs. • Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions. • Prepare and present quality dashboards, scorecards, reports, and improvement plans to management. • Conduct calibration sessions with operations teams and stakeholders. • Provide coaching, feedback, and quality training to team members and process associates. • Drive continuous improvement initiatives and support process excellence projects. • Ensure compliance with HIPAA, client-specific requirements, and organizational policies. • Collaborate with Operations, Training, and Leadership teams to improve overall performance and customer satisfaction. • Mentor quality analysts and support career development activities.
Qualifications & Experience • Bachelor’s degree in any discipline. • 5-8 years of experience in healthcare RCM/BPO operations with at least 2 years in Quality leadership. • Strong understanding of quality tools, root cause analysis, and performance improvement methodologies. • Excellent analytical, communication, and stakeholder management skills. • Advanced knowledge of MS Excel, PowerPoint, and quality reporting. • Experience in managing client-facing quality reviews is preferred.
Key Competencies • Leadership and people management • Analytical thinking and problem solving • Attention to detail • Process improvement mindset • Data interpretation and reporting • Training and coaching capabilities
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