About the role
What you’ll be doing? • Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively. • Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service. • Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services. • Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals. • Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.
Who are we looking for? • High school certification or above, bachelor’s degree is a plus. • 2-3 years of experience with the general insurance industry is preferred • IIQE Paper 1 and 2 Certificates is required • Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity) • Excellent communication in verbal and written form (Both English and Chinese) • Excellent typing skills in both English and Traditional Chinese • Excellent organization and time management skills • Ability to navigate through multiple computer applications with speed and accuracy • Ability to work independently, take direction, and prioritize accordingly • Ability to work cross-functionally in a fast-paced environment • Highly self-motivated, organized, and a team player • Willingness and ability to operate in a team environment
Why You Should Consider This Opportunity
We offer a competitive remuneration package with attractive fringe benefits, including: • 5-day work week • Performance bonus • 20 days of annual leave • Leave for birthdays, marriage, parental needs, and new pets • Medical insurance • A flat organizational structure • A vibrant and energetic team • Shift allowances • Comprehensive training • Flexible work-from-home options
Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!
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