About the role
Albert & Mackenzie is a well-established and expanding workers’ compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for six consecutive years (2021–2026), the firm has also earned multiple Best Places to Work awards.
As a Lien Representative, you will be responsible for the timely and accurate resolution of Workers’ Compensation lien claims on behalf of our clients. This includes reviewing medical and non-medical billing, assessing exposure, preparing files for negotiation or litigation, and ensuring compliance with applicable California Workers’ Compensation regulations and billing guidelines. Your work plays a vital role in reducing liability and supporting effective case resolution strategies.
Key Responsibilities Include but Are Not Limited To:
1. File Review & Resolution Preparation • Review and analyze lien claims to assess validity, billing practices, and exposure. • Compare billed services to accepted body parts and treatment authorization; flag issues related to duplication, over-utilization, and unsupported charges. • Audit bills in line with the Official Medical Fee Schedule (OMFS), MTUS guidelines, and the DIR Drug Formulary. • Identify inappropriate billing (e.g., unbundled CPT codes, incorrect fee schedule application, overpricing, or off-formulary medications). • Research and document billing disputes to support negotiation or litigation. • Prepare case summaries, authority requests, and recommendations for resolution. • Organize findings in a manner that allows litigation or hearing representatives to proceed confidently with hearings if needed.
2. Discovery & Exhibit Preparation • Assist in the preparation and e-filing of Discovery and Trial Exhibits, including the use of internal templates to ensure compliance with WCAB requirements. • Verify that documents are properly served and admissible. • Support Hearing Representatives with pre-trial documentation.
3. Negotiations & WCAB Appearances • Negotiate settlements with lien claimants (e.g., interpreters, chiropractors, imaging centers) via phone or email. • Under guidance, participate in lower-complexity WCAB lien appearances or OTOCs. • Apply legal, medical, and technical knowledge to drive down settlement values.
4. Billing • Responsible for billing 8–10 hours per day, in accordance with established billing guidelines. • Ensure that time is logged accurately and that all billed activity reflects productive, client-facing work. • Any exceptions or non-billable tasks must be discussed with management in advance. • Billing compliance is a key performance metric and will be regularly reviewed by leadership.
5. Case Management & Reporting • Maintain accurate, detailed notes in the case management system. • Update internal databases and trackers regularly. • Submit timely, professional reports following established templates and protocols. • Proficiency in systems such as A1, ProLaw, Merus, or PerfectLaw is highly preferred.
6. Special Projects • Participate in special assignments such as bulk settlements, client audits, or file closure projects. • Assist with intake or file audits as needed.
Work Environment: • Regular business hours (M–F typically 8:30-5pm). • Primarily remote; occasional travel to WCAB locations may be required. • Must be able to lift up to 15 lbs for file transport during in-person events or special projects.
Qualifications: • 1–3+ years of experience in lien defense within Workers’ Compensation (defense firm experience strongly preferred). • Solid understanding of California WCAB procedures, OMFS, MTUS, and EAMS. • Strong organizational and time management skills. • Excellent communication (written and verbal) and negotiation abilities. • Familiarity with medical billing codes, provider profiling, and treatment authorization processes. • Paralegal certificate or equivalent legal education/training is a plus.
Performance Expectations: • Meet or exceed daily billing goals. • Demonstrate accuracy and professionalism in all reporting and file handling. • Communicate clearly and effectively with clients and opposing parties. • Represent the firm professionally in all negotiations and WCAB interactions. • Comply with company policies and procedures at all times.
Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.
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