About the role
We are looking for an IT Support Engineer to provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services. This role requires a security-first mindset, strong troubleshooting skills, and the ability to work collaboratively with teams to support business operations at scale.
Key Responsibilities • Provide on-site and remote IT support via walk-ups, tickets, and chat. • Deliver hardware and software troubleshooting and break-fixes for macOS and Windows systems. • Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools. • Install, configure, and maintain software, hardware, and network devices. • Manage IT assets, including procurement, deployment, lifecycle tracking, and audits. • Monitor and respond to security alerts, ensuring compliance with security best practices. • Provide IT support for meeting room technology, conferencing tools, and A/V systems. • Troubleshoot and escalate network connectivity issues (Wi-Fi, VPN, switches, access points). • Conduct new hire onboarding and offboarding, including provisioning/deprovisioning of accounts and devices. • Develop and maintain IT documentation, knowledge base articles, and SOPs. • Partner with Operations and other stakeholders on IT and infrastructure projects. • Contribute to process improvements and optimization of IT support tools and workflows.
Requirements • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience. • 4-6 years of IT support or system administration experience. • Strong knowledge of macOS and Windows environments. • Hands-on experience with tools such as Google Workspace, Okta, Slack, MDM (Kandji), EDR (SentinelOne). • Familiarity with asset management, IT procurement, and lifecycle management. • Strong troubleshooting, communication, and documentation skills. • Security-first mindset with experience handling security alerts and vulnerabilities.
Nice to Have • Industry certifications such as CompTIA A+, Network+, Security+, or equivalent. • Experience with PAM solutions, system vulnerability management tools, or advanced networking. • Prior experience in a fast-paced startup environment. • Ability to conduct IT training sessions and employee security awareness programs.
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