About the role
About BlinkRx:
BlinkRx is rebuilding how Americans access life-changing medicines. Today, only one in five prescriptions for new branded therapies are ever filled. The problem isn't the medicine. It's insurance barriers, affordability challenges, fragmented pharmacy experiences, and inadequate support that keep patients from starting and staying on treatment. Our mission is to change that.
We built RxOS, the first AI-powered prescription operating system. RxOS connects the largest network of doctors, patients, pharmacies, payers, and pharmaceutical manufacturers, intelligently orchestrating every step to guarantee a seamless prescription journey for every script.
Our teams solve complex, high-stakes problems at the intersection of artificial intelligence, healthcare operations, logistics, payments, and regulation. The impact is transformative: BlinkRx more than doubles the rate at which patients take their medications and lowers their out-of-pocket expenses by hundreds of dollars every month.
BlinkRx created and leads a rapidly growing $80+ billion category, with exceptional momentum: • Built for scale: Over the past decade, we have invested nearly $1 billion in building the technology and operational platform required to serve patients at scale. • Proven growth and economics: We have grown 100% annually for the past five years, are profitable, and support more than 60 pharmaceutical brands. • Trusted with category-defining programs: Our technology powers a leading pharmaceutical manufacturer’s direct-to-patient platform for its GLP-1 portfolio, providing the infrastructure to expand patient access as demand for these therapies grows.
We are a dynamic team of technologists and industry experts seeking to build a generational company that delivers a genuine step change in American health.
We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required
This is a fully On-site role in Robinson Township, Pittsburgh
Responsibilities: • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers • Provide patient care to accurately support pharma programs and triage to appropriate teams when required • Strive to meet and exceed structured performance targets. • Document all call information and data discovery according to operating procedures • Utilize Knowledge Base materials as a foundation for resolving inquiries • Maintain confidentiality of patient and proprietary information • Develop a working knowledge of company related security and privacy practices. • Participate in continued education on product changes, new features and product launches • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements: • Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language • High school diploma or GED required, Bachelor’s degree strongly preferred • Customer service or inbound call center experience required • Healthcare, pharmacy or other relevant industry experience strongly preferred • Strong verbal and written communication skills • Sound technical skills, analytical ability, good judgment, and strong operational focus • A passion for providing top-notch patient care • Ability to work with peers in a team effort and cross-functionally • Strong technical aptitude and ability to learn complex new software • Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity
Location/Hours: • Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST • OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST • Availability for rotating Saturday shifts 9 AM -5 PM EST • Scheduling flexibility, as your schedule may change over time according to business needs
Benefits: • Health, Dental & Vision – Multiple plan options from day 1 • Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more • Vacation – Accrue up to 80 hours (2 weeks) in year one • Paid Sick Time – 40 hours per year • Holidays – 9 paid holidays + 2 floating holidays per year • Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement • 401(k) – Traditional and Roth options • Life & Disability Insurance – Provided at no cost • Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only) • Snack & Drink Stipend – Daily at all pharmacy locations
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
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