About the role
About BlinkRx:
BlinkRx is rebuilding how Americans access life-changing medicines. Today, only one in five prescriptions for new branded therapies are ever filled. The problem isn't the medicine. It's insurance barriers, affordability challenges, fragmented pharmacy experiences, and inadequate support that keep patients from starting and staying on treatment. Our mission is to change that.
We built RxOS, the first AI-powered prescription operating system. RxOS connects the largest network of doctors, patients, pharmacies, payers, and pharmaceutical manufacturers, intelligently orchestrating every step to guarantee a seamless prescription journey for every script.
Our teams solve complex, high-stakes problems at the intersection of artificial intelligence, healthcare operations, logistics, payments, and regulation. The impact is transformative: BlinkRx more than doubles the rate at which patients take their medications and lowers their out-of-pocket expenses by hundreds of dollars every month.
BlinkRx created and leads a rapidly growing $80+ billion category, with exceptional momentum: • Built for scale: Over the past decade, we have invested nearly $1 billion in building the technology and operational platform required to serve patients at scale. • Proven growth and economics: We have grown 100% annually for the past five years, are profitable, and support more than 60 pharmaceutical brands. • Trusted with category-defining programs: Our technology powers a leading pharmaceutical manufacturer’s direct-to-patient platform for its GLP-1 portfolio, providing the infrastructure to expand patient access as demand for these therapies grows.
We are a dynamic team of technologists and industry experts seeking to build a generational company that delivers a genuine step change in American health.
The Practice Access Manager (PAM) is a customer-facing role that will be responsible for managing defined accounts within a specific region or territory, to support access for providers. The role will provide education to healthcare providers and office staff on access services and reimbursement solutions based on manufacturer business rules and the BlinkRx platform.
The PAM will demonstrate a compliant and consultative approach providing education to offices related to the BlinkRx access solutions and prior authorizations.
What You’ll Do: • Educate and inform health care providers and their staff of the services and benefits offered by BlinkRx to help patients get on and stay on medication therapy as prescribed • Engage with providers and their staff to reconfirm the benefits and grow their usage of BlinkRx • Conduct proactive outbound outreach to provider offices via phone, identifying and acting on growth opportunities, and positioning access solutions for new and existing patients • Maintain ongoing account conversations and relationships across an assigned territory. Managing a regular cadence of touchpoints, tracking engagement, and ensuring continuity of service for provider offices • Act as the first point of contact for an office regarding any inquiries with a specific prescription or patient, while serving as the voice of the field within BlinkRx. Build personal relationships with practices and offices to create an experience they value, removing barriers to access. • Create custom profiles for the healthcare providers preferences for prior authorization support and status updates • Become the go-to resource for both reactive and proactive engagement with the Brand Field team by assisting with any Healthcare Provider and BlinkRx related questions • Introduce partner field reps to BlinkRx as an option for healthcare providers and their patients • Compliantly provide approved communication to healthcare providers regarding the status of their patients
What You’ll Need: • Fluent in both English and Spanish (written and verbal) to effectively serve our Spanish-speaking clients • Background in pharmacy sales, healthcare account management, or outbound sales in a healthcare/pharma setting is strongly preferred • Understanding of prescription workflows and how they operate across provider offices and pharmacy channel • Solution oriented mindset with strong analytic capabilities • A natural client success and account management ability with exceptional communication and interpersonal skills, as well as a keen ability to build and maintain strong relationships with internal and external clients. • Comfort with an outbound call motion. Must have the ability to contact provider offices, introduce new products or services, and drive conversations forward with confidence and professionalism • Willingness to travel as business needs demand, including attendance at internal training sessions, industry conferences, and occasional in-person HCP (Healthcare Provider) visits. • Ability to thrive in a dynamic and fast-paced environment • Ability to prioritize duties and manage multiple projects from start to finish with minimal supervision. Strong time-management and organizational skills • Must be able to exercise strict confidentiality and have impeccable judgment • Ability to coordinate several tasks simultaneously • Experience in working with a CRM (eg Salesforce) and softphone system is preferred
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
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