About the role
Senior Account Manager
Position Summary
The Senior Account Manager will play a pivotal role in driving revenue growth by identifying, pursuing, and closing new business opportunities while managing and expanding relationships with existing clients. The ideal candidate is a results-driven sales professional with a strong technical understanding of Azure cloud solutions, Cisco technologies, and managed services.
Key Responsibilities
Business Development & Sales • Act as a hunter to identify and pursue new business opportunities in Azure cloud solutions, Cisco technologies, and managed services. • Develop and execute a sales strategy to meet and exceed revenue targets. • Generate leads through networking, cold calling, and leveraging existing relationships. • Conduct consultative selling to understand client business needs and propose tailored solutions. • Maintain a robust pipeline of prospects and manage opportunities through the entire sales lifecycle.
Account Management • Build and maintain strong, long-lasting client relationships to ensure customer satisfaction and retention. • Serve as the primary point of contact for key accounts, addressing inquiries, resolving issues, and identifying upsell opportunities. • Proactively engage with clients to understand their business challenges and align solutions to meet their objectives.
Proposal Development & Presentations • Develop compelling proposals and pricing strategies for managed services and Azure cloud/Cisco solutions. • Deliver persuasive presentations to prospective and existing clients, showcasing the value of the company’s offerings. • Collaborate with technical teams to ensure proposals are technically sound and aligned with client needs.
Operational & Administrative Tasks • Provide regular sales forecasts and updates to leadership. • Maintain accurate records of client interactions, proposals, and sales activities in CRM systems. • Follow up consistently with prospects and clients to ensure a seamless sales process and post-sales satisfaction.
Collaboration • Work closely with technical, marketing, and operations teams to deliver an exceptional client experience. • Participate in strategic planning sessions to refine go-to-market strategies and offerings.
Qualifications
Must-Haves • Proven Track Record: Minimum of 5+ years of experience in technical sales or account management, with a focus on MSPs, Azure cloud solutions, and Cisco technologies. • Technical Knowledge: • Strong understanding of Azure cloud services, including migrations, IaaS, and PaaS. • Experience selling Cisco networking and security solutions. • Familiarity with managed services solution selling. • Sales Skills: • Demonstrated success in consultative selling and closing complex deals. • Strong hunter mentality with the ability to identify and capitalize on new business opportunities. • Communication: Excellent written and verbal communication skills, with the ability to present to executive-level audiences. • Proposal Writing: Proficiency in creating detailed, client-focused proposals. • CRM Experience: Proficiency in using CRM platforms to manage sales activities and pipelines.
Preferred Skills • Industry certifications (e.g., Azure Fundamentals, Cisco Certified Sales Expert). • Knowledge of IT service management frameworks like ITIL. • Experience in cross-selling additional IT services such as cybersecurity or VoIP.
Key Competencies • Hunter Mentality: Thrives in pursuing and securing new business opportunities. • Client-Focused: Builds trust and fosters long-term relationships. • Problem Solver: Identifies challenges and offers innovative solutions. • Collaborative: Works effectively across teams to achieve shared goals. • Results-Driven: Demonstrates a strong sense of accountability for meeting revenue targets.
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