About the role
Overview:
Job Title: Application Support Specialist / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities: • Implement, administer, modify, and troubleshoot user application accounts for -supported systems. • Provide organizational-administrator support for contract writing and other business applications as assigned. • Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues. • Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions. • Coordinate with DOD application administrators on account, access, workflow, and application-administration issues. • Support application transitions and account migrations, including coordination with affected users and higher-tier support teams. • Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution. • Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics. • Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications: • U.S. Citizenship. • Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment. • Experience using trouble-ticket systems and coordinating escalation to higher support tiers. • Strong customer-service, documentation, troubleshooting, and written/verbal communication skills. • Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications: • Hands-on experience with SPS/PD2 and/or ECWM. • Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM. • DoD contracting or acquisition-system support experience. • Previous DISA support experience. • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience: • High school diploma and at least 5 years of relevant experience.
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