About the role
Overview:
Job Title: End User Support / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities: • Provide IT equipment support for new-user workstations and relocation moves within Building 3600. • Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality. • Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required. • Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk. • Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure. • Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets. • Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries. • Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
Required Qualifications: • U.S. Citizenship. • Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment. • Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting. • Experience with trouble-ticket systems and escalation processes. • Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications: • DoD or federal desktop/end-user support experience. • Experience supporting users in a high-tempo mission or contracting environment. • Basic familiarity with switches, structured cabling, and enterprise network troubleshooting. • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience: • High school diploma and at least 2 years of relevant experience.
Text as published by C3EL. We don't edit postings; apply and ask questions on the employer's site.