About the role
Senior Client Services Manager
We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.
You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.
What you'll do • Own and grow a portfolio of strategic client accounts. • Build strong relationships with senior stakeholders and C-level executives. • Develop and execute Account Growth Plans (AGPs). • Identify and drive upsell and cross-sell opportunities. • Lead strategic QBRs and business reviews. • Understand clients’ business models, goals and challenges and proactively bring relevant solutions. • Manage contract extensions and negotiations. • Partner with Delivery, Product and Technology teams to turn client needs into opportunities. • Focus on strategic relationships and growth rather than day-to-day project delivery.
What we expect from you • 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology. • Strong experience with digital products, software, SaaS or technology consulting. • Proven track record of account growth, upselling and cross-selling. • Experience working with enterprise clients and C-level stakeholders. • Strong commercial and business acumen, with a focus on ROI, revenue and long-term value. • Excellent negotiation, communication and influencing skills. • Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans. • English C1/C2. • Financial literacy and confidence with budgets, forecasts and Excel. • Highly proactive, curious and comfortable managing multiple strategic accounts.
Nice to have • Background in strategic consulting, product strategy or business development. • International experience and strong cultural awareness.
What success looks like • Every strategic client has a clear Account Growth Plan. • We consistently identify and develop upsell and cross-sell opportunities. • Forecasts and CRM are accurate and transparent. • QBRs are strategic business conversations, not project updates. • Clients see Droids On Roids as a long-term strategic partner. • The existing client portfolio generates sustainable revenue growth.
Why join us? • Work with top-tier international clients on strategic partnerships. • Focus on growth, strategy and relationships, not day-to-day delivery. • Help shape how we manage and grow strategic accounts. • Work with experienced Product, Delivery and Technology teams.
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