About the role
Who We Are
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.
We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.
The Role
As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.
Please note: This role requires frequent travel across Europe.
What You’ll Do • Install and de-install AV systems across client sites in commercial environments • Configure endpoints and supporting infrastructure • Conduct room audits to ensure optimal technology performance for various meeting room sizes • Perform preventative maintenance to keep equipment and spaces ready for use • Identify and resolve hardware faults and system failures • Complete post-installation assessments and documentation • Carry out on-site user acceptance testing and software upgrades • Act as a technical escalation point, providing solutions for ongoing issues • Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations • Communicate project updates and reports to management • Document hardware failures and manage break/fix and RMA requests
What You’ll Need to Succeed • Proven experience in AV/video conferencing system installation • Practical, hands-on experience using tools and working with cables • Willingness and ability to travel extensively across the region • Professional, efficient, and customer-focused approach • Ability to work under pressure and make confident, independent decisions • Passion for technical development and continuous learning • Reliable and responsible, with the ability to work independently or collaboratively • Excellent organizational and time management skills • Strong written and verbal communication skills • Critical thinking and problem-solving mindset • Flexibility to adapt to changing schedules and customer needs
Preferred Skills • Control Systems: Crestron, AMX, Extron • Audio Systems: Biamp, QSC, Polycom • Video Systems: Cisco, Polycom
Diversity & Inclusion
EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.
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