About the role
About GO Outdoors: GO Outdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer expectation for value. Our Members Card scheme allows us to help people step into the outdoors whether it's to go walking, camping, cycling or fishing. These larger format stores display unique product areas and displays, housing strong exclusive brands such as Hi-Gear, North Ridge and OEX. Several GO stores also now benefit from specialist sections for fishing and equestrian leveraging off the specialist knowledge and reputation at Fishing Republic and Naylors’ respectively. Role Overview: Make GO an unbeatable place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favorite outdoor retailer. Key Duties/Responsibilities: • Engage customers following our service model. • Support a culture of exceptional customer service and win customers for life by exceeding their expectations. • Play your part in creating a safe and compliant operating environment for all colleagues and customers. • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions. • Follow processes and policies in line with expectations. Skills/Experience/Knowledge preferred: • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team. • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills. • Experience of effecively prioritising workload to achieve team goals and objectives. • A passion for customer service and a proven record of delivering excellence in this area. • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager. Behaviours: • A positive role model that champions GO’s vision, purpose & values. • Brings passion and energy to their work and uses this to create an unbeatable team. • Has a learning mindset, open to ideas and embracing change. • Demonstrates a high level of self-awareness and empathy. • Works collaboratively with their team. • Show resilience and has the tenacity to bounce back. • Takes responsibility for their impact on the customer. • Maintains a high level of personal integrity. • Timely and punctual with all deadlines. • Deals with multiple issues whilst working under pressure
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