About the role
At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. A major federal agency is consolidating its core financial management systems into a single, multi-tenant Oracle Fusion Cloud ERP solution as part of the government-wide push to standardize federal financial management. The program will migrate multiple agency components and customer agencies onto the new platform, with a stated goal of making maximum use of automation to reduce manual workload, speed reconciliation and improve data quality.
i360technologies supports this program as a subcontractor to a large federal systems integrator. We are seeking a Training Job Aid Support Analyst who will create the job aids, guides, and training materials that help agency users learn the new Oracle Fusion Cloud system. Training is a core part of how this program succeeds. If you're early in your career, learn fast, and want to grow on a program of this size, this role is built for you.
Location: Washington, DC Metro, on-site at client facilities; occasional travel to other client locations.
What You Will Do • Develop Oracle Fusion Cloud user job aids and quick-reference guides. • Create step-by-step system procedures. • Develop training presentations, instructor materials, and participant guides. • Capture and maintain Oracle application screenshots. • Translate business processes into clear end-user instructions. • Update training materials as system configurations change. • Support instructor-led and virtual training. • Support training exercises and demonstrations. • Coordinate with functional SMEs and change management teams. • Assist with knowledge transfer and end-user adoption activities.
Required Qualifications • 3 years of training, documentation, or technical writing experience. • Knowledge of or hands-on experience developing ERP or software training materials. • Strong technical writing and documentation skills. • Experience creating job aids, SOPs, or quick-reference guides. • Knowledge of or exposure to Oracle Fusion Cloud applications.
Preferred Experience • Knowledge of or hands-on experience with Oracle Guided Learning, WalkMe, Captivate, or similar digital adoption tools. • Any exposure to federal implementation projects. • Use AI tools to improve efficiency in research, drafting, and analysis, while validating all outputs for accuracy, completeness, and compliance.
What You'll Gain • Hands-on experience on a decade-long federal modernization program. • Mentorship from senior Oracle, training, and change management specialists. • A career path that grows with the program: more scope, more responsibility, more expertise each year. • In-demand skills in ERP training, digital adoption, and developing training content.
What Success Looks Like • Job aids and training materials are accurate, clear, and delivered on schedule. • Materials stay current as the system changes, with minimal rework. • End users can complete tasks on their own using the materials you built. • You ramp up fast on Oracle Fusion, and take on more scope over time.
Benefits: • Referral Bonus • (401k) Matching • Holidays – Eleven • Technology Reimbursement • Short-Term & Long-Term Disability • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) • 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability We are an equal opportunity employer, including disability and protected veteran status.
Only Direct Hires - No recruiting or staffing firms’ submissions will be considered.
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