About the role
Compensation: $60,000-$70,000 + bonus. This role preferred a minimum of two days a week onsite at our Boston, MA office.
About the Role
The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts.
Core Responsibilities
Interview Coordination & Scheduling (~50% of time) • Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement) • Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely • Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines
Conducting Interviews & Data Review (~50% of time) • Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per week • Adhere to the established interview protocol, showing judgment for using probing • Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent • Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription • Edit and process verbatim quotes from interview recordings: remove filler words (e.g., “um,”), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee’s authentic voice • Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream
Requirements:
Must-Haves: • 5 years of relevant experience, or a bachelor’s degree + 1 year of relevant experience with executives/senior professionals • Highly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executives • Ability to ‘read the room’, build relationships, and direct conversations with senior level executives • A client-first mentality—our clients are our first priority, and you will be representing IANS while interviewing them
Nice-to-Have: • Experience interfacing with other teams, coordinating client outreach, scheduling, and follow-up • Experience working with quotas and targets, in market or applied research settings • Qualitative data collection experience • B2B experience strongly preferred • Familiarity with cybersecurity concepts and terminology • Experience with Qualtrics and other data collection tools; AI tools (e.g., Copilot)
Not-Needed: • Deep/senior level cybersecurity experience
Text as published by IANS. We don't edit postings; apply and ask questions on the employer's site.