About the role
Sales Team Lead
Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required
About the Role
Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.
Minimum Qualifications • 3+ years of outbound call center sales experience with formal or substantial leadership responsibility • Demonstrated success coaching sales representatives to improve measurable performance • Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics • Ability to address performance gaps directly, set expectations, and follow through on accountability • Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers • Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST
What You’ll Do • Lead, coach, and develop a remote outbound sales team • Monitor sales performance and identify coaching priorities • Conduct call reviews, roleplays, and targeted feedback • Set clear expectations and manage performance gaps • Support escalations and reinforce sales standards • Partner with management on goals and process improvement • Maintain team accountability for policies and performance
Preferred Experience • Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership • Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience • Remote call center leadership experience
Why Join Us • Fully remote leadership opportunity • Direct influence on sales performance and agent development • Health, dental, vision, life, and disability insurance • 401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.
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