About the role
Call Center Trainer
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications • 2–5 years of call center experience in sales or customer service • Hands-on experience delivering call center training, coaching, onboarding, or agent development • Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows • Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback • Ability to create or improve training materials, scripts, job aids, or learning activities • Proficiency with Google Workspace, presentation tools, and learning management systems • Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You’ll Do • Facilitate virtual training for new and existing agents • Coach agents through live call monitoring and roleplay • Provide specific one-on-one performance feedback • Develop and update training materials and sales exercises • Use knowledge checks and practice to reinforce learning • Identify root causes behind skill and performance gaps • Document training outcomes and escalate performance risks
Preferred Experience • Experience in a sales-driven contact center • Experience measuring training effectiveness or agent performance improvement • Curriculum design, train-the-trainer, QA, or performance-coaching experience
Why Join Us • Base salary plus annual incentive opportunity • Fully remote work environment • Health, dental, vision, life, and disability insurance • 401(k)/Roth IRA match and paid time off • Free counseling services, FSA offerings, and employee discounts
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.
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