About the role
Schedule: Evening, Overnight, and Weekend Coverage
At Kelso Building Services (KBS), we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise.
If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems.
Key Responsibilities • Monitor incoming building automation notifications and service requests. • Evaluate system-generated events and determine the appropriate course of action. • Dispatch technicians, contractors, or support personnel based on established procedures. • Serve as the primary point of contact for customers during non-business hours. • Coordinate communication between customers, field teams, and internal staff. • Assist with remote troubleshooting and information gathering when needed. • Maintain accurate records of incidents, customer interactions, and response activities. • Escalate critical situations to designated personnel according to company guidelines. • Support operational continuity during evenings, weekends, and holiday periods.
Ideal Backgrounds
Candidates from many industries have successfully transitioned into this position, including: • Dispatching and service coordination • HVAC and mechanical services • Facilities management • Building operations and engineering • Property management support • Technical support or help desk environments • Maintenance and service industries • Alarm monitoring or command center operations • Customer service roles requiring multitasking and decision-making
Qualifications • Strong communication and customer service skills • Ability to remain organized in a fast-paced environment • Comfortable making decisions and prioritizing multiple tasks simultaneously • Proficiency with computers, web-based applications, and communication tools • Strong attention to detail and documentation practices • Ability to work independently with limited supervision • Willingness to learn building automation systems and facility technologies
What We Offer • Comprehensive training on building automation and monitoring platforms • Stable, year-round employment • Opportunities for advancement within building services and automation operations • Professional development and technical training • Collaborative team environment with ongoing support
Availability Requirements
We are currently seeking candidates available for: • Overnight shifts • Evening and after-hours coverage • Weekend schedules • Holiday support as operational needs require
Text as published by Kelso Building Services. We don't edit postings; apply and ask questions on the employer's site.