About the role
Customer Service Advisor
Hiring Manager: Emily Brooks
Reading/Hybrid
The Opportunity:
We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.
Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.
The role will involve: • Providing first line support via telephone, email, and written correspondence. • Managing customer enquiries from initial contact through to resolution. • Processing environmental searches accurately and within agreed service levels. • Delivering expert advice on Landmark products and services. • Recording customer interactions accurately within CRM and support systems. • Identifying opportunities to support sales through upselling and cross-selling where appropriate. • Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management. • Supporting customer campaigns, surveys and outbound communications when required
About You:
You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.
We're looking for someone who has: • Previous front line customer service experience. • Excellent verbal and written communication skills. • A professional and confident telephone manner. • Strong organisational skills with the ability to manage multiple priorities. • Good IT skills, including experience using Microsoft Office and web-based systems. • Excellent problem-solving and analytical abilities. • The ability to remain calm and professional when handling challenging situations. • A positive, self-motivated approach and willingness to learn. • A strong focus on customer satisfaction and continuous improvement.
Text as published by Landmark Information Group - Internal. We don't edit postings; apply and ask questions on the employer's site.