About the role
Candidates must already have the right to work in the UK. This role is not eligible for employer-sponsored visa or work permit applications.
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Location: London Work model: Hybrid (two days per week in the office) Languages: Italian and English (mandatory) Reports to: Onboarding Supervisor
About the job
As an Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live. Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success. You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment. By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience.
Responsibilities • Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs. • Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software. • Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment. • Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics. • Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies. • Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment.
Minimum Qualifications • 3+ years of professional experience in a customer support, implementation, or hospitality role. • Proven experience training and guiding non-technical customers on how to use software solutions. • Strong foundational understanding of restaurant operations and workflows. • Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion. • Effective remote communication skills, maintaining an engaging and professional presence for virtual training. • Italian speaking
Preferred Qualifications • Direct, hands-on professional experience working within a restaurant environment. • Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams. • Experience refining or scaling onboarding programs and operational processes. • Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations. • A degree or equivalent practical experience in a related field.
Benefits and Perks • 5 weeks paid vacation • Private health & dental insurance • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Income protection and life assurance • Employee Assistance Program - including 24/7 GP & free legal advice • Pension plan contributions • Discounted gym membership • Bike2Work • Season ticket loan • Social events & Thursday happy hours • Free lunch 2 days per week
The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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