About the role
Location:
Mumbai, Maharashtra/ Chennai Ambattur
Key Responsibilities: • Gather, analyze, and document business requirements for Temenos Infinity / Digital Banking implementations, translating them into functional specifications and user stories. • Facilitate requirement elicitation workshops with business stakeholders to define digital origination, onboarding, and servicing journeys. • Document current and future-state business processes, workflows, and use cases for CSR journeys and Digital Banking Servicing Micro Apps. • Collaborate with technical consultants to configure and validate Visualizer-based journeys aligned to business requirements. • Define and review BPMN and DMN process flows and task workflows supporting business operations. • Conduct gap analysis between standard Temenos Infinity functionality and client-specific requirements, proposing configuration or extensibility options. • Prepare Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and requirement traceability matrices. • Translate business requirements into technical inputs for Fabric Experience APIs and Temenos Digital Microservices configurations. • Plan and support User Acceptance Testing (UAT), including test case design, execution support, and defect triage with business stakeholders. • Liaise between business stakeholders, technical teams, and project management to ensure requirements are correctly understood and delivered. • Assist with change impact assessments, training material preparation, and end-user training for Temenos Digital solutions. • Contribute to solution design discussions, ensuring alignment with business goals, scalability, and regulatory requirements. • Track, manage, and obtain sign-off on requirement changes throughout the project lifecycle. • Support pre-sales and solution consulting activities, including RFP responses and solution demonstrations, as required. • Share domain and functional knowledge, providing guidance and training to internal teams on Temenos Infinity solutions. • Work closely with cross-functional teams (development, QA, architecture) to deliver robust, business-aligned solutions.
Experience: • 4+ years of experience as a Business Analyst on Temenos Infinity / Digital Banking or Temenos Transact digital channel implementations. • Hands-on exposure to digital customer onboarding/origination journeys, CSR workflows, and Fabric • Experience authoring BRDs/FSDs, user stories, and process flow documentation (BPMN/DMN). • Familiarity with Agile/Scrum delivery methodologies and UAT management.
Soft Skills: • Strong analytical, problem-solving, and communication skills. • Ability to collaborate effectively with cross-functional teams and stakeholders. • Excellent requirement elicitation, stakeholder management, and documentation skills.
Certifications: • Temenos infinity certifications (optional but preferred).
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