About the role
We are launching our delivery operations in Colombia and are looking for a Product Analytics Senior/Lead to become the first analytics hire in this domain and build the function.
This role goes far beyond traditional analytics: you will shape how the delivery business works end-to-end – from defining KPIs and building reporting to designing delivery mechanics, ambassador models, and optimisation strategies. You will have a direct impact on how the product operates in a new market, leveraging existing learnings from Mexico while adapting them to Colombia’s specifics.
What you’ll do: • Own end-to-end analytics for the Colombia Delivery product, driving decisions across operations, product, and strategy • Build the core operational analytics from scratch: define key metrics, set up tracking, and ensure reliable calculation and reporting • Design and launch operational reporting to provide full transparency over delivery performance, costs, and service levels • Develop and optimise delivery mechanics, including zoning, routing, and delivery flows • Define and implement the logic behind delivery zones and operational processes • Design and analyse ambassador funnel: hiring, onboarding, performance, and retention • Develop motivation systems for ambassadors and evaluate their effectiveness • Identify key specifics of the Colombian market in terms of delivery and workforce dynamics, and reflect them in product and operational decisions • Partner closely with business stakeholders, turning ambiguous problems into actionable solutions • Drive continuous improvements and optimisations across the delivery system
What makes you a great fit: • A mathematical or technical degree from a top-tier university (MSU, MIPT, HSE, MSTU, MEPhI, NSE, etc.) • Expert knowledge of mathematical statistics, probability theory, and systematic thinking • Advanced SQL and Python • Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights • Ability to understand business objectives and transfer them into technical analytical tasks • Experience in building processes and scaling them in fast-paced environments • English proficiency (B1+) for effective collaboration within our international community
Our ways of working: • Innovative Spirit: a team from the best technical universities • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognising our wins together • High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances
Our benefits: • Relocation support to Colombia (Bogotá) with full visa & permit support to the employee and family • Flexible work from our office • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation policy: Annual leave and paid sick leave as per applicable policies
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