About the role
We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.
Challenges that await you: • Develop business and operational processes for our Inventory • Work deeply with the partners (communicate directly with the factory) • Design interfaces and solutions within internal systems • Participate in team development • Work with the backoffice system • Design, document, and maintain operational regulations, workflows, and standards • Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary • Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery • Write clear and structured requirements for development teams • Define tasks, track progress, and control delivery timelines • Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes • Monitor and improve key metrics related to delivery efficiency, productivity, and quality • Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders
What makes you a great fit: • Strong business mindset with hands-on experience in operational environments • Proven ability to work with business and product metrics, define KPIs, and use data for decision-making • Experience collaborating with product analysts and translating insights into actionable changes • Excellent communication skills — confident working with operational teams and senior stakeholders • Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems • High level of structure and organization — comfortable managing complex processes and multiple streams of work • Experience in task decomposition, prioritization, and deadline control • Ability to write clear, structured requirements and work effectively with engineering teams • Strong stakeholder management and expectation-setting skills • B2 or higher English level for effective communication with an international team
Your bonus skills: • Experience in Contact [name removed] / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production • Experience working in large operational organizations with significant frontline staff, such as: • delivery services • logistics or warehouses • couriers or drivers (marketplaces, fintech, e-commerce • Experience or understanding of people management, motivation systems, or operational leadership
Our ways of working: • Innovative Spirit: A commitment to creativity and groundbreaking solutions • Honest Feedback: valuing open, transparent communication • Supportive Team: a strong, collaborative community • Celebrating Achievements: recognizing our wins together • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits: • Relocation support to Mexico with assistance for the employee and their family • Flexible work from our office • Healthcare Coverage • Education Budget: Language lessons, professional training and certifications • Wellness Budget: Mental health and fitness activity reimbursements • Vacation Policy: Annual leave and paid sick leave as per applicable policies
Text as published by Plata Card. We don't edit postings; apply and ask questions on the employer's site.