About the role
How you are going to make an impact 🛠 • Respond to customer queries promptly and efficiently through emails, live chat and phone calls. • Work together with various departments to address complex problems and escalate issues when necessary. • Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques. • Record and document repetitive issues to contribute to process improvement. • Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials. • Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. • Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄 • Experience in fintech (forex/crypto). • 1+ years of online customer support experience. • Excellent written and oral English. • Excellent interpersonal and communication skills. • Ability to manage or navigate stressful situations. • Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you • 100% remote job at any place you wish • Competitive salary based on your experience • Opportunity to work in international and cross-functional team with challenging and in-demand product • Performance-based bonus every quarter based on your results • Medical insurance after probation period • Additional sick leaves every 6 months • Birthday gifts
! Please provide cv in English !
Text as published by primexbt. We don't edit postings; apply and ask questions on the employer's site.