About the role
Senior Project Manager, Delivery Operations
Role summary
The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness.
Mission
Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes.
Core responsibilities
End-to-end delivery leadership (primary) • Own full lifecycle delivery of initiatives • Define delivery strategy, phasing, and sequencing across teams • Ensure alignment between business goals, process design, and technical delivery • Drive accountability across all workstreams
Program structuring and governance • Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths • Enforce ways of working across teams • Manage interdependencies across multiple workstreams
Stakeholder and executive management • Partner with senior stakeholders (Directors, VPs, Execs) • Drive alignment on scope, priorities, and trade-offs • Facilitate decision-making and resolve conflicts
Risk, issue, and dependency management • Proactively identify and manage enterprise-level risks • Anticipate cross-functional impacts and downstream dependencies • Drive mitigation strategies and contingency planning
Business readiness and delivery alignment • Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution) • Track readiness across people, process, and technology
Scope and boundaries
Owns • End-to-end delivery of process engineering initiatives • Program structure, governance, and execution model • Cross-functional alignment and accountability • Enterprise-level risk and dependency management
Does not own • Process design authority (owned by Process Engineering) • Requirements ownership (owned by Business Analysts) • Technical architecture decisions (owned by Technology teams) • Final operational sign-off (owned by business and process owners)
Success metrics • Delivery of initiatives on time and within scope • Achievement of defined business outcomes and readiness milestones • Effective management of enterprise risks and dependencies • Stakeholder and executive confidence in delivery • Smooth coordination across Ops, Tech, and business teams
Experience and skills • 6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams. • Program and project leadership • Strategic planning and sequencing • Advanced stakeholder and executive management • Risk, dependency, and governance management • Cross-functional operating model understanding; ability to align business, process, and technology workstreams • Strong decision facilitation and conflict resolution
Tools
Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).
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