About the role
As the Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.
Some of your responsibilities include: • Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. • Maintain logs, certifications and documents required by law and Standard Operating Procedures. • Train staff in established emergency procedures and implement accident and fire prevention procedures. • Assist in the development and implementation of emergency procedures. • Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Report any procedure violations to the Director of Loss Prevention and appropriate management. • Strive to improve service performance. • Supervise Loss Prevention staff to effectively monitor and protect property assets. • Perform duties of the Director of Loss Prevention in their absence. • Celebrate successes and publicly recognize the contributions of team members. • Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. • Encourage and build mutual trust, respect, and cooperation among team members. • Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills. • Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests. • Serve as a role model to demonstrate appropriate behaviors! • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. • Handle guest problems and complaints effectively. • Bring issues to the attention of the department manager and Director of People and Culture as necessary. • Report all employee accidents and guest liability incidents in a timely manner.
What You'll Bring • 2+ Years Experience being a Loss Prevention Supervisor in a Hotel environment, preferably at a four-diamond or higher Resort • Understanding of safety protocols and local law requirements • First Aid/CPR Instructor Certification • Basic Computer knowledge, Microsoft Office Proficiency plus Typing skills required • Ability to manage difficult situations with guests if and when they arise. • Ability to create and maintain an uplifting, welcoming, and safe environment! • Must be able to lift 25+ pounds • Flexible schedule, able to work weekends, evenings and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.
Salary range: $15.00 USD - $17.50 USD per hour, plus gratuities.
Text as published by Kimpton Seafire Resort & Spa | Hotel Indigo Grand Cayman. We don't edit postings; apply and ask questions on the employer's site.