About the role
We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Soho House Mumbai. As the first point of contact for our members and guests, you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth, personality, and service standards of the House.
This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in delivering exceptional guest experiences.
What You'll Do • Welcome members, guests, and visitors with confidence, warmth, and professionalism. • Manage reservations, enquiries, guest arrivals, and member requests across multiple House outlets. • Handle incoming calls and ensure enquiries are directed efficiently. • Support members with bookings, recommendations, and personalized service. • Coordinate guest lists and assist with events, screenings, and rooftop activations. • Take In-Room Dining orders and maintain knowledge of menus, events, and House offerings. • Act as a brand ambassador, creating positive first and lasting impressions. • Collaborate closely with operational teams to ensure seamless member experiences.
What We're Looking For • Passion for hospitality, lifestyle, and guest experience. • Excellent communication and interpersonal skills. • A confident and engaging personality. • Ability to remain calm and professional in a busy environment. • Strong attention to detail and organizational skills. • Previous experience in reception, front office, guest relations, membership, or hospitality is preferred.
If you enjoy connecting with people, creating memorable experiences, and being at the heart of a vibrant members' community, we'd love to hear from you.
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