About the role
The Role…
Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full-time position available in our brand new Central London location
As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties… • Deliver exceptional, personalised service to create memorable experiences and build customer loyalty. • Greet and engage customers warmly, offering attentive and professional support throughout their visit. • Share confident product knowledge, including materials, styles, and availability in-store and online. • Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey. • Understand individual customer needs and provide tailored recommendations. • Use strong service skills to drive conversions and support sales goals. • Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority. • Stay aware of best- and slow-selling products to guide recommendations and improve sales. • Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections. • Handle customer queries with professionalism or refer to management when needed. • Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards. • Quickly and efficiently retrieve stock from back-of-house as needed. • Provide feedback to managers on customer preferences and product performance.
Requirements... • Proven experience in a similar role within a high-end interiors or lifestyle retail store. • A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends. • Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand • Creative flair and a natural ability to inspire customers with styling ideas and product recommendations. • Excellent communication skills – honest, open, and constructive – with both customers and team member • Flexible and adaptable, able to respond positively to the evolving needs of the retail environment. • A true team player, ready to support colleagues and contribute to a positive store culture. • Experience in furniture and lighting sales is highly advantageous.
Benefits...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. • Discounts at Soho House globally, as well as Soho Home and Cowshed • Soho Friends Membership • Enhanced Pension Scheme • In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice. • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. • Generous Retail Discount • Retail Commission
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