About the role
SUMMARY/OBJECTIVE The Scheduler is responsible for daily billing prep, confirming readiness and scheduling installation/service. The position will also provide support to the operations in areas such as assisting customers and sales personnel in all aspects of the Installation/Service Process, including product information, availability, scheduling, and/or returns. The position will assist the logistics team with daily scheduling tasks.
Essential Functions • Work and maintain all incoming install, deliveries, shipments, pre-walks and follow up request via inbox/email. • Call builders/customers to verify job readiness. • Schedule orders by requested ship date and maintain organized filing. • Build install purchase orders. • Install invoice processing and communication. • Respond to telephone inquiries and assist in solving questions from internal and external customers • Answer incoming calls and emails timely & professionally • Perform other duties as requested by Operations and Logistics manager
Competencies/Skills/Abilities • Maintain a high level of professionalism and positive attitude when calling customer • Maintain a cordial tone and positive attitude at all times • Must be detail oriented and extremely organized • Must accurately take orders and fill out reports • Strong verbal and written communication skills are required • Proven ability to implement process improvements • High School Diploma or GED required • Ability to be detail oriented, multi-task, work within specified timeframes and in a fast paced environment. • Previous Customer Service work experience is required; previous work experience in our industry is preferred • Proficient with Microsoft Office; Outlook, Excel, Word
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