About the role
About the Opportunity
We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.
Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.
This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.
What You'll Be Doing • Responding to inbound customer enquiries via phone and email. • Assisting customers with waste collection bookings and service requests. • Managing enquiries relating to missed bin collections and waste services. • Investigating and responding to invoice queries and discrepancies. • Communicating clearly and professionally with customers and internal stakeholders. • Using internal systems to update customer information and manage service requests. • Ensuring all customer enquiries are handled efficiently and accurately.
What We're Looking For
We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.
Ideally, you'll have: • Previous experience in a customer service or call centre environment. • Excellent verbal and written communication skills. • Confidence handling inbound calls and managing customer enquiries. • Strong email writing skills, with the ability to communicate clearly and professionally. • Good attention to detail, particularly when reviewing invoices and customer information. • The ability to adapt to changing priorities and learn new systems quickly. • A proactive approach, strong work ethic and reliable attendance.
Desirable experience: • Exposure to Microsoft Dynamics. • Experience using phone systems such as 8x8. • Previous experience in administration, billing or service-based industries.
What's on Offer? • Monday to Friday, 9:00 am – 5:00 pm. • $37.58 per hour + superannuation • Initial 2-month contract. • Immediate start. • Supportive and welcoming team environment. • A positive workplace culture with regular team celebrations, lunches and social events.
Location & Requirements • Based in Braeside, VIC. • A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport. • Full Australian working rights are required. • Office-based.
Interested?
If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!
Apply now to be considered.
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