About the role
Job Title: Customer Experience Associate – Arlington (Seasonal)
Ministry/Department: Hope’s Closet Thrift Store – Arlington
Reports to: Assistant Store Manager – Customer Experience
Status: Seasonal, part-time, non-exempt
Supervisory Role: N/A
Objective
To provide excellent customer service and support daily operations that drive sales, while remaining aligned with the vision of The Church of Eleven22® and Hope’s Closet®—to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Key Responsibilities
- Minister of the gospel
- Share personal testimony and the gospel, actively care for and disciple staff and serve team members through relational engagement and recognition and pray with customers and serve staff
- Help create an inspiring team environment through participating and celebrating team goals and demonstrating a proactive work culture
- Providing excellent customer service to our customers and donors
- Assist in leading and working alongside of serve staff
- Drive sales by executing daily operations (sales, merchandising, replenishment, loss prevention, ensure safety)
- Assist with store opening and closing procedures
- Operate point-of-sale (POS) systems and handling of money
- Maintain organization of inventory and supplies on sales floor and cash wrap
- Support in donations department as needed
Competencies
- Model Hope’s Closet's mission, vision and core values - Demonstrated ability to make disciples who make disciples - Strong, pro-active communication (verbal and written) and interpersonal skills - Possess strong organizational, planning, detail-oriented and problem-solving skills - Ability to adapt to change - Ability to maintain strict confidentiality
Education and Experience
- One to two years of relevant work experience or volunteer hours, including retail or warehouse experience preferred - High school diploma preferred
Position Type/Expected Hours of Work
This is a seasonal, part-time, non-exempt position which reports to the Assistant Store Manager – Customer Experience. Days may vary by week due to the needs of the store and events and flexibility in scheduling is required. Weekend and holiday hours are a must.
The church has several big events (“All-Skates”) throughout the year to help further the mission of The Church of Eleven22 and Hope’s Closet. We encourage staff to participate and serve at these events. The stores are closed during these times to ensure The Hope’s Closet team has the opportunity to participate in the spiritual formation of the church.
Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Work Environment
This role operates in a professional retail setting, including the sales floor and warehouse/stockroom areas, with occasional outdoor work in varying weather conditions. The position involves regular use of cash registers, rolling racks, retail fixtures, furniture carts, ladders and dollies.
Physical Demands
Must be able to stand and walk on concrete surfaces for extended periods; bend, lift, grasp, reach, push and pull materials; navigate uneven surfaces, ladders and stairs and lift up to 50 lbs. Ability to work efficiently in a fast-paced environment.
Code of Conduct
- We live authenticity - We are gospel-centered and mission-focused - We are family - We are lifelong learners - We aim for excellence in the experience with zero excess - We choose to trust - We pray 1st and decide 2nd - We glorify God by honoring others - Our team unites under clear vision - We walk in humble confidence
EEO Statement
Hope’s Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope’s Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.
Text as published by The Church of Eleven22. We don't edit postings; apply and ask questions on the employer's site.