About the role
Experienced Customer Service Representative Desired!
Part-Time | Onsite
Join a Team Where Your Work Matters
Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.
If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.
What DEX Can Offer You!
- Full-time schedule (40 hours per week)
- Competitive pay and full benefits package
- Competitive PTO and paid holidays
- Career growth, development, and internal promotion opportunities
- Paid in-house training
- Employee recognition and rewards programs
- Corporate discounts and employee perks
- Full access to our DEXpresso Café with complimentary specialty coffee drinks
- A positive, supportive, and team-focused workplace
What You’ll Be Doing
- Be the first point of contact for customer inquiries
- Communicate clearly and professionally with customers and internal teams
- Identify customer needs and provide timely, helpful solutions
- Answer incoming calls and route them to the appropriate department
- Work closely with Tier 2 teams to escalate and resolve technical issues
- Track, document, and follow up on unresolved issues
- Use multiple systems to accurately capture customer information
- Stay current on new processes, tools, and technology
- Assist customers via phone, email, chat, and other communication channels
- Perform other duties as assigned
What We’re Looking For
- High school diploma or equivalent experience
- 2–3 years of customer service or call center experience preferred
- Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)
- Strong multitasking skills (talking and typing at the same time)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to navigate multiple systems in a fast-paced environment
- Empathy, professionalism, and a customer-first mindset
- All new hires are required to attend mandatory onsite training during their first and third weeks of employment, Monday through Friday, from 8:00 AM to 5:00 PM. Full attendance is required
Why DEX Imaging?
At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck.
Ready to get started? Apply today and become part of a company that truly values its people.
Text as published by DEX Imaging. We don't edit postings; apply and ask questions on the employer's site.