About the role
We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.
Duties and Responsibilities
- Professional, energetic, hardworking, self-starter. - Demonstrates strong customer service skills with attention to detail and accuracy. - Ability to diagnose and troubleshoot technical issues. - Provide support to customers on print driver installations, connectivity issues, and configuring shared folders. - Track, route, and redirect MFP IT related issues to appropriate resource. - Maintain a high degree of integrity and discretion with routine customer service related issues.
Experience and Qualifications
- High School diploma required, technical school or 2 plus years of IT helpdesk experience - Strong customer service and troubleshooting skills. - Ability to communicate technical information, both verbal and written, to a wide range of end users. - Ability to work as a team with other technicians to accomplish tasks. - Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android). - Ability to diagnose and resolve basic technical issues - Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
Dex Benefits
- After 90 days, accrue paid time off - After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life) - Paid holidays - After one-year anniversary, eligible for employee profit sharing plan
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