About the role
Essential Functions:
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments. - Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM. - Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner. - Complies with customer service policies and procedures and call center operational standards. - Relies on extensive technical knowledge to make decisions and accomplish departmental goals. - Assists customers in problem solving, planning, development, and execution of stated goals and objectives. - Ensures customer retention and satisfaction. - Evaluates each case thoroughly and advises doctors on which product is best for the particular case. - Makes outbound calls on cases that need assistance. - Maintains a day to day professional relationship with dental technicians and managers. - Follows-up on specific requests made by doctors on particular cases. - Seeks advice and input from the manager when needed. - Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High school diploma or equivalent. - Bachelor’s degree, preferred. - Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
Special Requirements/Certification:
- RDA, DA, or CDT certifications preferred.
Pay Range: $25.00/hr + monthly bonus up to $500.00 a month
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