About the role
Essential Functions:
- Processes auto pay enrollments received by phone, email and secure fax. - Accurately records payments received into Great Plains or APC. - Sends funds electronically to the bank utilizing business deposit captures. - Assists with generation, print, and fold of monthly customer statements and past due letters. - Ensures accurate posting by verifying the account number, company name, payment amount and invoices. - Returns duplicate and/or overpayments received to the customers via US Mail. - Resolves customer inquiries related to current and previous account balance and credit card and check payments. - Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received. - Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High School diploma or equivalent. - Minimum one (1) year of customer service experience. - General knowledge of accounting terminology. - General knowledge of billing procedures and collections.
Pay Range: $18.00/hr-$23.00/hr
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