About the role
Company Overview:
Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries. Currently, we are seeking an Implementation Design Lead with strong English skills to join our team. Here are the challenges that our next warrior will face and the requirements we look for:
Position Title: Senior Implementation Design Lead Location: LATAM
What you will be doing:
Are you a dedicated technology professional passionate about technical design and project management? Are you a dynamic, solution-oriented leader seeking an inclusive, customer-centric atmosphere? Do you excel in collaborating with a diverse range of internal and external stakeholders, managing systems, project timelines, and solutions? If yes, DHL Supply Chain welcomes and values your unique perspective and skills! Join us in fostering a diverse and inclusive environment where your talents are celebrated. The Implementation Design Lead (IDL) I is the technical resource on multiple projects, supporting Implementation Analysts developing technical requirements, testing, configuration, and technical readiness of the system.
Key Responsibilities Design and Planning: ● Participate in suppliers, inputs, processes, outputs, and customers (SIPOC) and business requirements on the IT project. ● Analyze business requirements and translate them into detailed Transportation ● Management System (TMS) system designs and configurations. ● Collaborate with stakeholders to define functional and technical specifications for the TMS implementation. 1 ● Identify risks and issues related to the TMS implementation and devise mitigation strategies. ● Serve as internal technical leader, partnering with the product team on setup/design phases and providing configuration and design direction to ensure project standardization.
Project Delivery: ● Participate in development of concept of systems development, software demonstration, preparation, and execution. ● Collaborate with IT teams and vendors to customize and integrate the TMS system with existing business processes and infrastructure. ● Support and ensure quality of predefined IT solutions as selected to support business needs, including system setup, testing, training, implementation and post-implementation support of the predefined IT solution(s) such as TMS into a new or existing client site(s). ● Understand current work processes, develop and publish work processes, and actively participate in Integration Design, Supplier Input Process Output Customers ● (SIPOC), System Integration Testing (SIT), User Acceptance Testing (UAT), Day In the Life Of (DILO) session. ● Facilitate technical documentation of systems and support operational development of standard operating procedures (SOPs) between DHL and the client ● Provide specialty technical knowledge of one or more in-house or third-party applications. ● Facilitate training for all levels of associates, customers, and/or business partners. Documentation: ● Develop, train, and maintain technical documentation in support of specified applications to ensure the delivery of a standardized solution ● Maintain standard documents on configuration, troubleshooting and update based on lessons learned from projects Required Skills & Experience ● Bachelor’s degree in IT similar field or 4+ years experience in an IT environment with a technical design background, required ● Experience in TMS implementations, specifically on MercuryGate and support of business systems. ● Extensive understanding of EDI standards (ANSI X12, EDIFACT) and practical working knowledge of XML and JSON data formats. ● Experience supporting API integration projects (RESTful with XML and JSON APIs), including the ability to analyze API documentation, technical artifacts, and authentication protocols such as OAuth 2.0 and API keys. 2 ● Advanced proficiency in Jira for managing complex epics and dependencies, ensuring it remains the single source of truth for agile execution and leadership reviews, and business intelligence dashboards. ● Demonstrated ability to perform technical gap analysis and translate business requirements into detailed, technical requirements for development teams. ● Strong project management capabilities within Agile/Scrum frameworks, adept at managing multiple concurrent projects, creating actionable stories, and maintaining team velocity. ● Exceptional stakeholder management and communication skills, with the ability to proactively manage client expectations, navigate competing priorities, and present effectively to both technical and non-technical audiences. ● Strong analytical problem-solving skills and sound judgment, demonstrating the ability to resolve issues independently and properly escalate roadblocks to management. ● Ability to travel 20%-50% nationally to collaborate with a broader team.
Soft Skills ● Exceptional organizational capabilities. ● Authoritative yet collaborative communication style. ● Analytical rigor to translate subjective user feedback into actionable technical requirements. ● Strong stakeholder communication. ● Strong ownership to work autonomously and proactiveness to solve problems before they occur. ● Ability to manage deadlines, risks, bottlenecks, and deployment priorities. ● Strong coordination skills across technical and business teams.
Why you will love GTS:
● Join a powerful tech workforce and help us change the world through technology ● Professional development opportunities with international customers ● Collaborative work environment ● Career path and mentorship programs that will lead to new levels.
Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Text as published by Lean Solutions Group. We don't edit postings; apply and ask questions on the employer's site.