About the role
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a highly skilled, customer-oriented professional who is passionate about delivering virtualisation solutions and driving operational excellence in enterprise cloud infrastructure?
If so, consider joining Nutanix as a Resident Consultant. This role offers a unique opportunity to contribute to our Services Consulting and Resident teams while experiencing personal and professional growth. You will help ensure the success of our industry-leading clients and deliver exceptional customer experiences.
About the Team
You will join the Services Delivery team, part of a global organisation delivering:
- Day-one IT virtualisation consulting services
- Day-two IT virtualisation operations support
The team is focused on delivering value that exceeds customer expectations and shortening the return on investment for Nutanix clients. You will work with a talented and dedicated group that collaborates closely to achieve common goals.
You will report to the Senior Manager of Professional Services and work within a hybrid Services delivery model. When you are not working at a customer site, you will be expected to work from the office two to three days per week.
The role may require 20–40% travel, including visits to domestic client sites. There may also be opportunities to travel overseas for internal team events or training, providing a global perspective and encouraging cross-cultural collaboration.
Your Role
- Participate in service delivery engagements, working with customers’ IT teams both onsite and remotely.
- Act as a leading member of the team for Nutanix product implementation, operation, and administration.
- Understand customers’ short- and long-term IT objectives and OLAs, and align day-to-day activities accordingly.
- Use your extensive knowledge of Nutanix products and features to help customers plan strategic implementations and operational support for their Nutanix environments.
- Deliver Nutanix implementations and/or virtual infrastructure operations support.
- Leverage Nutanix intellectual property by collaborating with architects and subject matter experts to apply Nutanix best practices and accelerate the adoption and expansion of customer environments.
- Proactively assess customers’ IT environments and identify opportunities for improvement.
- Collaborate with the Nutanix Sales team to identify and communicate new opportunities, customer status, and reporting updates.
- Participate in practice development and ongoing soft-skill and technical-skill development to keep pace with the rapidly evolving industry.
- Based on management direction, support related Nutanix service offerings or spot engagements within Services Consulting or Residency.
What You Will Bring
- Experience in systems administration and virtualisation technologies.
- Strong knowledge of Nutanix AOS/AHV and/or Hyper-V, VMware ESXi, or other converged or hyperconverged platforms.
- Ability to independently analyse and diagnose highly complex problems across multiple platforms.
- A customer-centric approach and excellent communication skills.
- Confidence in conducting whiteboarding sessions, group presentations, and other customer-centric documentation activities.
- Experience with workload migrations, including P2V and V2V migrations.
- Understanding of storage and data protection technologies, including replication, snapshots, backup, and restore.
- Exposure to automation and scripting; Python or PowerShell experience is desirable.
Certifications
Candidates must hold one of the following certifications:
- VMware certification, such as VCP or VCAP
- Nutanix Certified Professional – Multi-cloud Infrastructure (NCP-MCI)
Desired Certifications
- Nutanix Certified Professional – Multi-cloud Automation (NCP-MCA)
- We can support the successful candidate in developing this skill set, provided they are open to learning and completing the certification.
- Nutanix Certified Master – Multi-cloud Infrastructure (NCM-MCI)
- We can support the successful candidate in developing this skill set and completing the certification.
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