About the role
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
Title: Supervisor Pharmacy Liaison - NHMP Pharmacy - Danbury, CT - Full-time, 40 hours per week, 8-hour shifts 8:30am - 5:00pm, Monday - Friday.
Summary: The Supervisor Pharmacy Liaison is responsible for overseeing and assisting the Ambulatory Care Pharmacy Liaison Program. S/He will be responsible to organize, audit, and regulate the daily activities of the staff and assign and manage the routine work performed by Liaisons in order to achieve departmental and organization objectives.
Responsible for a variety of duties, including patient outreach to schedule appointments, patient outreach for medication adherence support, using payor and internal data to identify patients with medication-related needs, processing medication refills according to protocols, providing customer service, communicating with providers and office staff in person and via the EMR, documenting in the EMR, medication prior authorization assistance, working with patients and health care teams for patient medication assistance guidance, and other duties as assigned. The Pharmacy Liaison is responsible for compliance with all HIPAA regulations and is always responsible for creating a positive impression with patients, family members, and internal or external coworkers or contacts.
Responsibilities:
1. Supervising and assisting pharmacy liaisons with their roles in the Ambulatory Care Clinics.
2. Oversees the daily workflow of the department.
3. Serves as a communication liaison with the manager of pharmacy services, and the pharmacy liaisons.
4. Conducts staff meetings routinely with pharmacy liaisons.
5. Assists in assessment and improvement of pharmacy services, processes, and policies. In-services approved changes to ensure liaison compliance.
6. Participates in problem-solving and troubleshooting activities involving liaisons and other intradepartmental and interdepartmental staff.
7. Participates in quality-assurance activities of the department. Responsible for maintaining and performing the highest achievable level of technical competence and work performance.
8. Performs data analysis. Distributes and reviews expectations with pharmacy liaisons to ensure that they are aware of standards to be achieved.
9. Manages timecards, PTO requests, and coverage for pharmacy liaisons as needed.
10. Coordinates the orientation and training of new employees.
11. Conducts performance evaluations of pharmacy liaisons. Addresses and documents areas requiring correction in liaisons behavior or performance and refers potential disciplinary problems to the manager.
12. Maintains and Models Nuvance Health Values.
13. Demonstrates regular, reliable and predictable attendance.
14. Performs other duties as required.
Other Information:
Education Requirement:
- - High School Diploma/GED - - 1 year leadership/management experience - - Effective leadership, communication & training skills
Salary Range: $30.52 - $57.19 hourly (Pay rate is determined by years of relative experience)
Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.
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